Welcome to The Moss Psychology Practice website. These Terms of Service (“Terms”) govern your access to and use of this website and any associated content or services. By using this site, you agree to comply with these Terms. If you do not agree, please do not use the site.

1. About Us

The Moss Psychology Practice is operated by a registered psychologist based in Victoria, Australia, delivering psychological services to adults through in-person and telehealth appointments.

2. Not Medical or Crisis Advice

The content provided on this website, including blogs, articles, and resources, is for general informational and psychoeducational purposes only. It is not a substitute for personalised psychological advice, diagnosis, or treatment.

If you are experiencing a mental health crisis or emergency, please contact 000 (in Australia), Lifeline on 13 11 14, or seek support from your nearest hospital.

3. Services and Bookings

Appointments may be booked via a secure third-party platform, Halaxy. By booking through this platform, you agree to their terms of use and privacy policy.

Availability, fees, cancellation policies, and eligibility for rebates (e.g., Medicare) are outlined during the intake process or communicated directly with you.

4. Client Eligibility

The Moss Psychology Practice provides services to adults aged 18 and above. If you are under 18, please do not attempt to book an appointment through this site.

5. Privacy and Personal Information

Your privacy is important to us. We collect personal information through web forms and booking systems. Please refer to our Privacy Policy for more detail on how your information is handled, stored, and protected in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

6. Third-Party Tools and Services

This website may use or link to third-party platforms and services, such as Halaxy, Stripe (for payments), and Zoom (for telehealth). We are not responsible for the content, security, or privacy practices of these third parties.

You are encouraged to review their terms and policies before using their services.

7. Intellectual Property

All content on this site, including text, images, graphics, downloadable resources, blog posts, and logos, is the property of The Moss Psychology Practice unless otherwise stated. You may not reproduce, modify, or distribute any content without prior written permission.

8. Cookies and Analytics

This website may use cookies and tracking tools (e.g., Google Analytics) to monitor user behaviour and improve site performance. Where used, data is anonymised and used in compliance with Australian law. You can manage cookies through your browser settings.

9. Limitation of Liability

While we strive to provide accurate and helpful information, The Moss Psychology Practice makes no guarantees or warranties regarding the completeness, reliability, or applicability of website content. We accept no responsibility for any loss, injury, or damages resulting from your use of the site or reliance on its content.

10. Website Availability

We do not guarantee uninterrupted or error-free access to the website. Services may be temporarily unavailable due to maintenance or technical issues.

11. Modifications

These Terms may be updated from time to time. Any changes will be posted on this page with the “Last updated” date. Continued use of the site implies acceptance of the modified terms.

12. Governing Law

These Terms are governed by the laws of the State of Victoria, Australia.