The Moss Psychology Practice values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information such as:

• Your name, email, phone number

• Date of birth

• Information submitted via contact or intake forms

• Booking and payment details

• Health-related information relevant to your care

2. How We Collect Information

Information is collected through:

• Online forms (e.g., contact, intake)

• Booking platform (Halaxy)

• Communication via email, phone, or during sessions

3. Why We Collect Your Information

We collect your information to:

• Provide psychological services

• Manage bookings and client communication

• Send reminders or updates (via email or SMS)

• Comply with legal and professional obligations

4. Storage and Security

Personal data is stored securely using:

• Encrypted platforms (e.g., Halaxy)

• Secure email systems

• Password-protected devices and secure cloud storage

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, or disclosure.

5. Disclosure of Information

We do not sell or share your information with third parties unless:

• Required by law

• With your consent

• To prevent serious harm

• As required by professional guidelines (e.g., mandatory reporting obligations)

6. Access and Correction

You have the right to access and correct your personal information. Requests can be made in writing via contact us form.

7. Cookies and Analytics

This website may use cookies to collect non-identifying information for analytics or performance tracking. You can opt out via your browser settings.

8. Overseas Storage

Some third-party services (e.g., Halaxy, Zoom) may store data on servers located outside Australia. Where this occurs, we ensure reasonable steps are taken to protect your data in line with Australian standards.

9. Complaints

If you believe your privacy has been breached, please contact us directly. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.